A new way of contacting Exeter City council has been launched to make services more accessible, responsive, and convenient for residents in Exeter.
The new customer account platform, called MyExeter, is a key part of the ongoing improvements to digital services for residents, tenants, and businesses across the city.
MyExeter is an online customer account that makes it easy for residents to contact the council at any time.
It's simple to sign up online and takes just a few minutes – customers just need their name, address, telephone number, and a verified email address.
MyExeter allows users to:
- Raise requests and track their progress
- Make payments for services such as council tax, housing rent, business rates, and garden waste
- Access information securely, 24/7
- Link through to the Tenants’ Portal (for council tenants)
Signing up to MyExeter allows users to receive regular updates, such as weekly reminders of which bins need to go out for collection.
More than 9,000 residents have already signed up to MyExeter following its recent introduction on the council’s website.
Cllr Marina Asvachin, Lead Councillor for Customer Services, said: “MyExeter is an important step in making council services more accessible. Our residents expect to be able to contact us in ways that are convenient for them, at a time of their choosing.
“This new online account platform allows them to do just that. It’s quick and easy to sign up, but if anyone is experiencing any difficulties, we are here to help.
“New services are being added all the time, which makes it an essential tool for raising requests or making payments with us.”
To register and find out more, visit www.exeter.gov.uk/myexeter
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