Security Measures and CCTV in Teignmouth's New Toilets

Teignmouth Town Council understands that the introduction of CCTV in its new toilet blocks has raised concerns for some residents and visitors.

The Council recognise that toilets are places where people expect dignity, privacy and reassurance and we understand why people have asked questions about how this system works. They want to be clear that protecting people’s privacy has been a central consideration at all times.

The cameras have been installed to help protect these important community facilities so they can remain open, clean and safe for everyone who relies on them. Over a long period, Teignmouth Town Council has had to deal with repeated vandalism and damage in public toilets, creating disruption for users and significant costs for the town. These measures have been introduced in response to those challenges, while seeking to maintain privacy and public confidence.

Key information:

CCTV placement: Cameras are positioned in the communal corridor areas outside the cubicles. A camera may only capture part of the inside of a cubicle when the door is open, such as during cleaning or if vandalism has occurred. When the cubicle door is closed, the camera cannot view inside.

Accessible toilets: In accessible toilets, the camera is designed to rotate towards the wall when the door is closed so that it does not face into the cubicle while it is in use.

Access to footage: Footage is not subject to routine or continuous monitoring. It is only reviewed when there is a specific reason to do so, such as a report of vandalism, serious misuse, or another incident requiring investigation. Any review is carried out only by authorised staff.

Data protection: Footage is automatically deleted after 30 days unless it is required to support an investigation or evidential process.

Authorised access: Access to footage is strictly limited to a small number of authorised staff, and only where necessary. These staff each possess both an Enhanced DBS check and police clearance. A full Data Protection Impact Assessment was completed prior to installation, in compliance with data protection law and best practice.

Teignmouth Town Council understands that privacy remains a top concern. Please be assured that the purpose of this system is to deter damage, protect these facilities and help keep them in good condition for the people who use them.

These modern toilet designs are a first for Teignmouth Town Council, reflecting their commitment to improving facilities for all. As this is a new approach, they welcome feedback from the public and are continuing to review how the facilities operate in practice. Your input is valuable as they work to make sure these facilities meet the needs of the community.

For any individual concerns or confidential queries, please contact the Council at: enquiries@teignmouth-devon.gov.uk.
Thank you for your ongoing support and understanding.